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FAQ & Help
General
How do I create an account for promoters?
What is stagedates?
What makes stagedates unique?
Is there a minimum contract duration?
How does stagedates contribute to a more sustainable future for events?
Wie kann ich den Ticketshop in meine Website integrieren?
Create Event
How do I create my event?
How do I assign user roles?
Where can I add a discount code?
Edit events
How do I quickly take an event offline?
How can I reschedule my event?
How do ticket buyers find out about changes affecting the event?
Where can I get an overview of my events?
Kann ich als Veranstalter meine Preise selbst bestimmen?
Wie kann ich Personen zur Gästeliste hinzufügen?
Analysis Tools
How can I set up my conversion tracking?
Which statistics can I view for my event?
Admissions
Can I check the check-in status and the ticket ID?
How do I use the access control?
Payments
What fees are charged?
How do I bill for events?
Where can I view all events?
Registration & Login
How do I create an account?
How do I manage my account?
Buy Tickets
How do I order a ticket?
Which payment methods can I use?
How can I donate with my purchase?
How do I add my ticket to the wallet?
Das Konzert ist ausverkauft. Wie komme ich noch an Tickets?
My Tickets
Can I resell my ticket?
Who answers questions about the event, such as: lineup, cloakroom, drink prices, etc.?
I bought tickets for the wrong event. Can I cancel the ticket?
Ich bin am Tag des Events verhindert, kann ich meine Tickets zurückgeben?
What fees will be charged?
Wie bearbeite ich meine Zahlungsdaten oder wo gebe ich meine Bankdaten ein?
Support
Where can I find my tickets?
I entered my wrong email address. What now?
I did not receive my ticket.
Send an email
Do you have a more complex issue or a general concern? Then send us an email.
Send us an email