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FAQ & Help
General
How do I create an account for promoters?
What is stagedates?
What makes stagedates unique?
Is there a minimum contract duration?
How does stagedates contribute to a more sustainable future for events?
Wie kann ich den Ticketshop in meine Website integrieren?
Create Event
How do I create my event?
How do I assign user roles?
Where can I add a discount code?
Edit events
How do I quickly take an event offline?
How can I reschedule my event?
How do ticket buyers find out about changes affecting the event?
Where can I get an overview of my events?
Kann ich als Veranstalter meine Preise selbst bestimmen?
Wie kann ich Personen zur Gästeliste hinzufügen?
Analysis Tools
How can I set up my conversion tracking?
Which statistics can I view for my event?
Admissions
Can I check the check-in status and the ticket ID?
How do I use the access control?
Payments
What fees are charged?
How do I bill for events?
Where can I view all events?
Registration & Login
How do I create an account?
How do I manage my account?
Buy Tickets
How do I order a ticket?
Which payment methods can I use?
How can I donate with my purchase?
How do I add my ticket to the wallet?
My Tickets
Can I resell my ticket?
Who answers questions about the event, such as: lineup, cloakroom, drink prices, etc.?
I bought tickets for the wrong event. Can I cancel the ticket?
What fees will be charged?
Wie bearbeite ich meine Zahlungsdaten oder wo gebe ich meine Bankdaten ein?
Support
Where can I find my tickets?
I entered my wrong email address. What now?
I did not receive my ticket.
Do you need fast help? Then call us at:+49 231 997629 – 29 (Germany) or +423 239 7007 (Liechtenstein)
Start call now (DE)
Send an email
Do you have a more complex issue or a general concern? Then send us an email.
Send us an email